Maintenance

Maintenance covers keeping your existing site secure, updated, and running — it doesn't include new features, redesigns, or added pages. Anything beyond fixing and maintaining what's already built is scoped and quoted separately, so you always know upfront whether a request falls inside or outside the plan.

Critical issues — site down, checkout broken, security breach — get a response within a few hours, any day of the week. Non-urgent requests like content tweaks are handled within one to two business days. Response times are set in writing before the engagement starts, not left vague.

It's a flat monthly retainer sized to your site's complexity and update frequency, not hourly billing that punishes you for asking questions. You know the cost every month regardless of how many small fixes come up. Larger one-off projects are quoted separately if they exceed the plan's scope.

Yes — WordPress sites need more frequent attention because of plugin and core updates, while custom-built sites need dependency and security patching on a different cadence. The plan is scoped to match your stack, not a one-size template, but either way an unmaintained site accumulates security risk and breakage over time.